Vintage Coppercraft Guild 10.25" Wall Plates Hearth Fireplace Set of 2

Returns Policy

At Lucky Lucky Honey, we are committed to our customers' satisfaction and confidence in their purchases. Recognizing that preferences and needs can change, we offer a flexible 30-day return policy from the date you receive your item.

How to Initiate a Return

To initiate a return, please contact us at info@luckyluckyhoney.com. Items must be returned in the same condition you received them and in their original packaging. You'll also need the receipt or proof of purchase.

Upon acceptance of your return, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Conditions for Returns

Returns Due to Our Error: If the return is due to an error on our part, such as receiving a defective or incorrect item, we will cover all return shipping costs. The refund will include both the original shipping fee and the product price.

Returns Due to Customer Preference: If you decide to return an item for personal reasons, such as a change of mind or incorrect order, you will be responsible for the return shipping costs. The refund will cover only the product price and exclude the original shipping fee.

Condition of Returned Items: All returned items must be in their original condition and packaging. This policy also applies to items labeled as 'used condition' on our website. If a product is returned due to flaws that were clearly disclosed, it will not be considered an error on our part.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@luckyluckyhoney.com.